Terms and conditions of sale

1. Purpose : The purpose of these general terms and conditions is to describe and govern the contractual relationship between, on the one hand, the “NOVASKIN CLINIC” centers, franchisees – legally and financially independent – or branches of “NOVASKIN CLINIC” (the “Center(s)”) located in Belgium, and, on the other hand, the customers of these Centers (the “Buyer(s)”) and to inform the latter of the terms and conditions under which the NOVASKIN CLINIC Centers in Belgium sell products and/or gift invitations and/or care services.

2. Declaration: The Buyer, prior to his purchase, declares that he has full legal capacity to commit himself under these conditions.

3. Characteristics of products, gift invitations and services : In accordance with Article VI-2 of the French Code of Economic Law, the Purchaser may, prior to his or her purchase, acquaint himself or herself with the essential characteristics of the products and/or gift invitations and/or services he or she wishes to purchase, on the NOVASKIN CLINIC website, by telephone or at the Centre. The Buyer selects one or more products and/or one or more gift invitations and/or one or more services from the various categories offered by NOVASKIN CLINIC.

4. Prices : Prices include VAT (all taxes included) in Euro and take into account the VAT applicable on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the price of the products and/or gift invitations and/or services sold. NOVASKIN CLINIC reserves the right to modify its prices at any time (as long as the modification is prior to the conclusion of the contract binding the parties to the amount of the service), it being specified, however, that the price indicated on the day of the order will be the only price applicable to the order. The purchaser will be informed of any price changes prior to purchase. A quotation is valid for 30 days from the date of issue.

5. Purchase: Any purchase implies full and unreserved acceptance of these terms and conditions of sale, to the exclusion of any other document, prospectus or catalog that may have been issued by NOVASKIN CLINIC. Once the Purchaser has confirmed his/her purchase by validating his/her payment and/or signing his/her order for acceptance, he/she is considered to have accepted with full knowledge of the facts and without reservation the present general terms and conditions of sale, the prices, volumes and quantities of the products and/or gift invitations and/or services offered for sale and purchased. Purchases made at the Centre are firm and final. No purchase (package, gift voucher, cosmetic product or other) will be refunded, as the Buyer has no legal right of withdrawal for a purchase that is not made online or off-premises. No purchase of a service or product bought in a center following an initial request for information or an appointment that led to the purchase of the said service or product will be refunded in full or in part. Any deposit paid will not be refunded. In all cases, no product (cosmetic or otherwise) will be reimbursed or exchanged for any credit, except in the case of lack of conformity (reference to Belgian provision Article VI. 2 of the Economic Law Code) or latent defect. No refunds will be given for packages that have not been used. In the event that a Buyer is unable to begin or continue the services, the reasons will be examined and, if valid proof is provided, the package will be transformed into a credit note that can be used for another service, product or gift offered by the NOVASKIN CLINIC Center concerned, subject to availability. Assumptions of impossibility will be examined on a case-by-case basis and must be justified by the Buyer. Credit notes are valid for 6 (six) months from the date of issue.

6. Package duration: The purchaser is aware of the duration of the service purchased (24 months). The Buyer must follow NOVASKIN CLINIC’s protocol and, in particular, respect the protocols and contraindications that will have been established and explained to him/her during the information appointment. If the Buyer does not comply with this protocol, which guarantees optimal and safe treatment, the Centre reserves the right to limit treatment. In the event of pregnancy, the package is suspended for a period of 15 months upon presentation of proof of pregnancy. The Buyer must contact the center within 14 months of the suspension of his package to reactivate it. If this condition is not met, the package will be automatically terminated. Any period of more than 4 months between two sessions will result in the immediate and definitive cancellation of the current package at the Buyer’s expense.

7. Appointment cancellation : The Buyer of a service for which an appointment has been made has the right to cancel within one week in order to change the time and/or date. However, all appointments required to perform the service proposed in the package must be made within the period recommended by NOVASKIN CLINIC. If this period is exceeded, the package will be subject to an additional charge to cover the period not covered by the initial package.

8. Product conformity – Warranties : This clause applies only to the sale of products in the Centre and not to care packages. NOVASKIN CLINIC undertakes to ensure that the products supplied comply with the order placed.

9. Refusal of order or service – Non-compliance by the Buyer with its obligations : NOVASKIN CLINIC reserves the right to refuse any order for treatment services for legitimate reasons, and in particular in the event that the Buyer falls into a category of persons who cannot be treated, including but not limited to pregnant women, and in the event that the Buyer, having been duly informed at the time of ordering of the contraindications to treatment services, is in one of the situations covered by the contraindications. The Buyer undertakes to comply strictly with all instructions and contraindications provided at the time the order is placed, and Centre NOVASKIN cannot be held responsible for any delay in the provision of services or failure to provide services due to the Buyer’s failure to comply with his or her obligations. Failure by the Buyer to comply with the obligations under these Terms and Conditions, and in particular in the event of fraud, attempted fraud and/or any payment incident, may result in suspension of the services offered by NOVASKIN CLINIC and immediate termination of the contract. NOVASKIN CLINIC reserves the right to refuse any order from a Buyer with whom it is in dispute. In the event of unilateral breach of contract or of the order by the Buyer, the Buyer shall be liable to pay a lump-sum compensation for damages amounting to 100% of the order.

10. Liability: The products, gift invitations and services offered by NOVASKIN CLINIC comply with current Belgian legislation. NOVASKIN CLINIC shall not be held liable for non-performance of the contract in the event of force majeure, disruption, total or partial strike, in particular of the postal and telecommunications services. means of transport and/or communications, as well as any machine breakdown. In such cases, the services offered by NOVASKIN CLINIC are only suspended and postponed pending the end of the force majeure, disruption, total or partial strike, or machine breakdown. The service is not cancelled. NOVASKIN CLINIC complies with data protection regulations. This information is used solely for purposes related to the contractual relationship (invoicing, file follow-up) and is kept for the time necessary to comply with accounting and tax obligations. They are not communicated to third parties. The Buyer has the right to access, rectify, delete and oppose the processing of your data. The Buyer has the right to lodge a complaint with the competent authorities in the event of non-compliance with the Regulations. Any request related to this issue can be sent by letter to the NOVASKIN CLINIC Center concerned or by e-mail to brussels@novaskinclinic.be. NOVASKIN CLINIC cannot be held responsible for the total or partial impossibility of using the products and/or gift invitations and/or services, notably due to incompatibility of equipment, nor can it give rise to compensation or reimbursement. The NOVASKIN CLINIC website also contains information from third parties and links to other websites. NOVASKIN CLINIC shall in no event be liable for any damages resulting from the use of, access to, or inability to use such third-party information, or to the content of other websites.

11. Payment: Any invoice and/or monthly payment method (SEPA direct debit, financing, bank transfer, etc.) that remains unpaid or is refused by your payment institution or by you will incur, ipso jure and without formal notice, an additional charge of €15 inc VAT per transaction (unpaid and/or late payment). Any invoice unpaid on the due date (end of the commitment period, or validity of the package) will, in addition, be increased, ipso jure and without formal notice, by a fixed and irreducible indemnity of €99 including VAT.

12. Partial invalidity : If one or more stipulations of these General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

13. No waiver: The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these General Terms and Conditions of Sale shall not be construed as a waiver of the obligation in question for the future.

14. Applicable law and jurisdiction: The applicable law is Belgian law. The competent court is the Justice de Paix of Etterbeek or the French-speaking Court of 1st Instance of Brussels.

15. Data protection: NOVASKIN CLINIC respects the privacy of its customers and undertakes to treat all information collected as confidential. NOVASKIN CLINIC complies with data protection regulations, first and foremost the General Data Protection Regulation 2016/679 of April 27, 2016 ( RGPD). This information is used solely for purposes related to the contractual relationship (invoicing, file follow-up) and is kept for the time necessary to comply with accounting and tax obligations. They are not communicated to third parties. You have the right to access, rectify, delete and oppose the processing of your data. You have the right to lodge a complaint with the competent authorities in the event of non-compliance with the Regulations. Any request related to this issue can be sent by letter to the NOVASKIN CLINIC Center concerned or by e-mail to brussels@novaskinclinic.be.

16. Complaints – Mediation: We endeavour to settle amicably all disputes concerning the execution of these General Terms and Conditions of Sale. All complaints should be sent to the following e-mail address: brussels@novaskinclinic.be. Claims are processed within 60 days of receipt. The Buyer is informed that some Centers are managed by franchisees, who are legally and financially independent merchants.

Postal address: ABJ NOVASKIN SRL – Customer Service – Rue du Général Leman, 25, 1040 Etterbeek – Belgium

Intracommunity VAT: BE 0771848004